Contacts from WhatsApp
WhatsApp has no contact export: it takes contacts from the phone's address book. So you export the address book itself: on Android, as a Google CSV file from Google Contacts; on iPhone, as a .vcf file from iCloud. SetNow reads both files as they are. It's easier on a computer.
Only saved contacts end up in the file. Clients who messaged you but aren't saved on the phone need to be saved first. Remove friends and family from the file before uploading — or export only the contacts you select.
Android: Google Contacts
- On a computer, open contacts.google.com with the same Google account as on the phone.
- Select your clients' contacts — or all of them.
- In the More menu, choose Export, pick Google CSV and click Export — a .csv file downloads.
If the contacts aren't on the website, they're saved in the phone's memory or on the SIM card rather than in the Google account. Export them from the Contacts app on the phone to a .vcf file and upload that file to SetNow.
iPhone: iCloud
- On the iPhone, make sure Contacts is turned on in iCloud settings — then they're on the website too.
- On a computer, open icloud.com/contacts, select all contacts and export them as vCard — a .vcf file downloads. There's no need to convert it to CSV.
Upload the file to SetNow
Open Clients → Client base, click Import and choose the .csv or .vcf file — see the step-by-step guide in Moving your client base. SetNow takes the first name, last name, mobile number and note from the contacts; labels like “Mobile”, groups and email aren't imported. Notes added to a name, like “Maria manicure” or “Anna (brows)”, won't become a last name — they're saved in the client's note. If a contact has several numbers — Google, for example, puts them in one cell separated by “ ::: ” — the first mobile one is taken.
Clients from the file are marked Visited before. If some contacts only asked about your services and haven't visited yet, remove the mark in their profiles with Restore — then they'll get the first-visit price.
Groups and WhatsApp Business
- WhatsApp Business labels can't be exported: they help find chats but don't give a list of numbers. Save the clients you need to the phone's contacts.
- Group members are listed in the group info, but there's no export button — only copying by hand.
- Export chat exports messages, not contacts, so it won't help move your client base.
- We don't recommend browser extensions that “pull” contacts out of WhatsApp Web: they get access to all your chats, and WhatsApp may ban the number for automated data collection.